There is a very good discussion regarding open rates and email campaigns in a recent edition of the DMNews. Two industry experts face off on the effectiveness of email open rates and their real value to personalized marketing campaigns.
One of the "contenders" describes the open rate as an ineffective form of measurement. He argues that open rates are not reliable as email can be opened on mobile devices that do not download images and more web client email platforms, like Gmail, are configured to display text only.
The other contender, Morgan Stewart, Director of research and strategy at ExactTarget, places open rates into a different context, His position is that open rates are a good measurement as they allow you to test the effectiveness of email subject lines and offer insight into "campaign optimization".
We agree with Morgan as we see open rates as a foundation to determine if your marketing and customer acquisition strategies are effective. Visit our blog to read more